Business Services

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Any organization will start with understanding the underlying need and how technology could be used.  Business objectives drive how IT is applied, maximizing the non-profits’ thin IT budgets.  The services required to connect business needs with IT capabilities are largely:

  • Strategy formation
  • Tactical planning
  • Concept definition
  • Fiscal impact analyses
  • Service Level establishment
  • Capability gap analyses
  • Process definition
  • Program management
  • Workflow modeling
  • Skills assessment
  • Training and coaching
  • Reporting and operations management
Larger IT services firms cannot afford to service IT projects at small to medium sized non-profits, typically those without dedicated professional IT staff.  However, today’s computing cloud, virtualization and social media technologies, are perfectly suited for expanding IT capabilities at very low cost, provided there is some business guidance to help non-profit leadership understand where their small IT budget should be spent.

Fortunately, there are many resources available in the for-profit industry sufficiently trained and experienced to provide consultation and guidance in the concept, solution development and lifecycle stages of an IT project.  These resources come from technology training programs of other non-profits focused on disabled and turn-around adult training, college students, former pre-outsourcing program managers and technical support professionals, and even freelancers who can work remotely with non-profits using the very technology suited to implementation.

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