Technology Services

TechSpense > Technology Services

Projects to reduce IT support costs by standardizing hardware and software are not very practical when just getting equipment is an effort.  Nevertheless, basic IT services can be made available if the technology deployed follows compatibility guidelines and donations are derived from large install-base technical pools.  Basic IT technology services useful to any size organization are:

  • Technology planning and assessment
  • Break/Fix work, Helpdesk
  • Build, clean and/or maintain databases
  • Constituent Relationship Management (CRM) fundraising
  • Managed services (security, virus protection, backup/restore, patches)
  • Website development, design and/or Content Management System (CMS)
  • Special technology projects
    • —Virtualization
    • —End Point Protection
    • —Encryption
    • —Firewall Protection
    • —Saas and Cloud
    • —Facebook, Twitter and social networks
As with the Business Services, mainstream technologies enjoy large talent pools of skilled resources that can be recruited to provide deliver the services above.  Adult training programs, such as those offered by the innovative Lumity organization, can tie into pre-graduation project courses where experience working on real-world problems on behalf of non-profits can be gained by training participants.  The training and resourcing strategy here follows closely the support technician strategies used by for-profit firms:
  • Train on mainstream technologies and processes
  • Offer those mainstream technologies and processes to non-profits to service their real-world IT projects
  • Allow trainees to gain real-world experience before trying to hit the job market by requiring them to work on the various real-world projects
  • Rely on the standardization implicit in the technologies and processes selected, the curriculum itself, to ensure business and project continuity for the non-profits who engage in the program
As the programs expand in scope, identify and overcome taxation boundary or other challenges so as to allow coordination of technologies, training curriculum and delivery best-practices across geographies.  Ideally, if outsourcing was able to provide support services in high volume for-profit environments, it can certainly do the same for low-volume, highly-motivated small to medium non-profit organizations.

%d bloggers like this: